UPDATED: 14/7/2011
Neverland Store aims to provide you with confidence in our products, and we have fine-combed our
return policy to ensure a happy experience in shopping with us. We understand if garments don't
fit you, and we have done our best to accommodate any inconveniences.
If you aren't satisfied with your product, please contact us immediately so we can arrange to
resolve any issues or problems. Returns are to be made within the following time frames:
| Exchanges: | within 14 days of purchase. |
| Refunds: | only on faulty products. |
Faulty products do not include items that have incurred wear and tear, have been damaged after delivery,
and items where you haven't followed the care label instructions.
Please inform us before returning any products to us, so we can ensure the correct process is being followed.
Return address:
Neverland Store
Po Box 6262
Doncaster, VIC 3108
Australia
Neverland Store cannot be held liable for the cost of postage for returns, nor any items lost during post. To ensure your returned items arrives safely, please use express post or registered post.